Tag Archive: growth

  1. Staying Ahead on Debt Service: Focus on Cash Management and Cost Takeouts

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    The upcoming debt “maturity wall”

    High interest rates and other borrowing costs continue to rattle businesses in all sectors of the US economy. With refinancing also becoming harder and more costly as much of the debt taken on during the pandemic (at lower rates) rapidly matures, there are fears of an upcoming debt “maturity wall” that will depress productivity and business performance.

    To avoid your own “debt maturity wall,” timing is key: businesses should be looking for productivity improvements, cost-takeout opportunities, and cash-flow strategies at least six to nine months ahead of when they foresee debt service challenges starting to “hit.”

    Unfortunately, many businesses can no longer rely on the benchmarks, expectations, and metrics they’ve used to assess their businesses in the past: EBITDA (earnings before interest, taxes, depreciation, and amortization) is not always an accurate reflection of a company’s health, especially when it comes to debt payments.

    While the old ways of measuring the health of your business may be changing, one thing has not: a focus on rigorous cash management remains key to staying ahead on debt service.

    So how should you be managing debt in today’s volatile economy, and looking ahead to try and proactively prepare and avoid issues? Below we outline five best practices to manage cash, cut costs, and stay afloat as debt comes due.

    Build a stronger cash-flow model

    As debt servicing adds strain to many businesses, it’s more important than ever that they have a comprehensive, closely managed cash-flow model to understand the real implications of refinancing on their balance sheets. Most organizations simply rely on financial assumptions and forecasts rather than a cash-flow model built on true sources (i.e., the full variety of revenue streams) and uses (like payroll, vendor payments, rent, etc.). The model should factor in timing of cash in-flows and out-flows, as well as reserve requirements where applicable.

    Understand how to stretch your cash management cycle

     With a proper cash-flow model in place, businesses can find smart ways to stretch their cash management cycles (i.e., understanding when you’re receiving cash and when you owe cash so that you can extend those timelines).

    On the payable side, this might involve negotiating new terms with vendors to better align payables with receivables.

    On the receivable side, consider how well you are managing the payment terms and credit lines of your customers, make improvements where necessary, and also ensure you are adequately managing (aging) accounts receivables.

    Think about the cash impact of inventory

    Many businesses have some form of inventory. It is vital that you understand how quickly inventory is moving so you are not paying for anything that is lingering or aging (and declining in value versus your carrying costs).

    This requires digging into the details. For instance:

    • What are your fast-moving items?
    • How can you rebalance your buys and measure inventory, both from a return on investment (margin and profit) perspective, and with regard to how quickly it can be converted into cash?
    • What are the “hard” costs (i.e., dollars and cents) and “soft” costs (i.e., opportunity costs) of carrying too much (or too little) inventory, and how can these be mitigated?

    While doing your analysis, segment inventory performance by product types (i.e., core products versus fringe offerings), as well as by channels, then place bets on proven products and customers so that you don’t have inventory tied up in low-performing areas.

    Companies without inventory discipline may struggle with proactively managing aged stocks. In many cases, this inventory may not be tracked diligently, or when companies do track it, assessments may not accurately reflect the inventory’s carrying costs, including cost of working capital. Hesitation to manage aged inventory may stem from potential impacts to the borrowing base for asset-based loans and/or the reporting of merchandise margins.

    Mistakes will still happen, which is why it is critical to also have end-of-life discipline and processes in place for exiting excess inventory in a timely manner. Do you already have these in place? If not, develop them ASAP!

    Reassess cost structures (and tie them to healthy margins)

    If you are concerned about debt service, now may be the time to undertake a thorough review of your cost structures, including general and administrative expenses, indirect spend, and costs of goods sold (COGS).

    We always recommend starting out with an “80/20” approach in a “first pass” review, focusing on the large and important line items (80% of expenses), where identified reductions could make a meaningful impact on the bottom line (helping with debt service). We then recommend doing a second pass, digging deep into the “20%” (which typically covers more discretionary items), where it may be easier to identify reductions, but those reductions might have less of a bottom-line impact, and might have other impacts (on long-term growth and sustainability) that may outweigh the benefits.

    When was the last time your company did a similar “root and branch” cost structure review? Has your company engaged in a competitive bidding process (for both direct and indirect spend) in recent years? If your answer is either “I don’t know” or “not for quite a while,” then now might be the time!

    But please remember: exercises like this won’t lead to efficiencies if done in siloes; leaders across departments need to be involved.

    Focus on operational improvements to fund growth, not borrowing

    Even if a company is under financial pressure, it is vital that they continue to make investments in their businesses, products / service offerings, and technology to stay competitive.

    But as long as interest rates remain high, operational improvements resulting in better productivity should be explored as a means to fund these investments and reduce the need for taking on more debt. When you do make investments, be sure to consider the impact on cash flow.

    Conclusions

    Money = Time, Time = Options.

    Bankruptcies are on the uptick in many sectors of the economy, and debts can’t be refinanced forever. The old ways of measuring the health of your business are also transforming. In today’s market, rigorous cash management is key.

    Use the above strategies to understand where you’re at now, so that you have time and capital to make necessary adjustments before it’s too late. The closer you get to potential default, the fewer tools you’ll have in your arsenal to prevent it.

    If you would like some help with all this, contact Core Catalysts. With deep expertise and a team of very experienced “hands-on” practitioners, we can quickly assess where you might have opportunities, identify the best paths forward, and assist you in implementing and executing against these (and other) best practices.

    Mark Jacobs, Client Service and Delivery

  2. Still the Best Kept Secret in Kansas City…

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    We posted this several years ago and get reminded often from our clients and prospects that it is “spot on” with our message. This means it comes both from our experiences and our client feedback gathered over time – and you can check our work on that!


    Here is THE best kept secret in Kansas City for improving and growing your business. Core Catalysts is a management consulting company that has some of the best-handpicked minds in town.

    We have experiences across multiple industries and multiple disciplines. We are supported by tools and templates that are brought to bear and accelerate solutions that clients need. We are focused on making our clients successful. Making clients successful can take many forms, including:

    • Modernizing a major set of applications that are aged and costly to support – reducing “technology debt” and improving support for the end customers that use these applications at a price point well below other major consulting firms.
    • Process improvement of a back-office process that streamlines the Accounts Payable efforts, Invoicing accuracy, or Inventory Management to name just a few.
    • Program and project management of key business initiatives, like implementing a new core banking system in record time that enables the acquisition of more clients.
    • Providing some stability in leadership gaps on a flexible basis so that the company can recover from key issues in its staffing – objective, aggressive change leadership for significant business growth.
    • Assisting with the fast and accurate acquisitions of multiple business entities and then driving an integration plan that results in overall business value increases.
    • Facilitating the development of strategic plans that have clear executive buy in, actions, responsibilities, and metrics.
    • Assessment and identification of business issues that may not be apparent to the existing leadership teams; a fresh set of skilled eyes that can spot issues with low gross margins, sales effectiveness, branding issues, gaps between strategy and execution plans to name a few.
    • Development of clear action and implementation plans that can be used by the client’s existing team while training them along the way. Put simply, we teach our clients how to fish.

    So why is Core Catalysts the best kept secret? For several reasons: Our advertising and marketing budget is small (we keep our overhead rates low). We are humble mid-westerners not used to bragging to everyone about our successes, and many companies may think they can’t afford us, not knowing that paybacks on our services are typically astronomical. As a sales message, that’s understandably hard to believe – but we have decades’ worth of experience and client testimony to prove it!

    So give us a try, and more importantly, ask our clients to give you a sense of reality and comfort. We have many client success stories, ranging from the $50M clients to the multi-$Bs clients across multiple industries.

    Jim Wadella, Owner/Founder

  3. Growth Strategies in a Recession

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    While many business fundamentals remain robust, it is fair to say that the global economy isn’t exactly thriving, and chances of at least a mild recession in the near future are high.

    However, this doesn’t mean you have to give up on growth! There are multiple potential strategies that can help your business grow and prosper during a recession. Here are just a few you should consider:

    Strategy 1: Increase Marketing

    To save money during a recession, many companies reduce Marketing spend. However, historically it is the companies that don’t cut their ad spending during a recession, but in fact increase it, that fare best during the downturn and that also bounce back strongest.

    If all your competitors are cutting their budgets, and your business is increasing and fine-tuning its marketing efforts, then your business could win new customers and sell more to existing clients by being more aggressive.

    Furthermore, during a recession you can often get more “bang for your buck” in terms of marketing spend. When competitors slash their marketing budgets, consumers will be less likely to see their marketing efforts, while at the same time seeing your presence and messaging even more frequently.

    Bottom line: Don’t cut back on Marketing spend, increase it! Recessions are a great time to improve market share and achieve greater marketing return on investment at lower costs than in good economic times.

    Strategy 2: Focus on your best customers

    A recession is the perfect time to segment your customer base and market, and to focus on your most productive and profitable customers.

    Take time to analyze your available data and balance the short and long term. Who are your best customers now? Who has the most potential? Look at channel, mix, and margin, as well as just revenue and profit. Think about lifetime value (how valuable they will be to you over the full lifetime of your relationship with them).

    Recessions are also the best time to consider cutting or addressing difficult, unproductive, or unprofitable customers. After all, they’re either costing you money or there is an opportunity cost in spending time on them versus easier to work with, more profitable, more productive, or higher potential clients.

    Finally, it is important to remember the old adage: It costs ten times as much to recruit a new customer as it costs to retain an existing one.

    Customer acquisition costs have generally been getting more expensive, but recessions make it even more costly.

    Therefore, making more out of the customers you already have, and reducing and eliminating customer defections to competitors, or other causes of “churn”, are smart things to do during a recession.

    Strategy 3: Raise the game in pricing and portfolio management

    If the last couple of years of historically high inflation have taught us anything, it is that almost all companies could be better in the discipline of pricing: even “high performers” in pricing management still have opportunities to unlock additional value through more data driven approaches.

    Companies can enhance their understanding of pricing by mining past transactions, performing customer segmentation, and analyzing preference, win rate, and competitive pricing data. These insights can then be used to dynamically manage pricing or customize and evaluate pricing for individual products, services, contracts, or deals.

    Equally, during a recession, the best companies also replace broad-based price changes with strategic changes to either grow revenues or protect / grow margins.

    During a recession, companies have several pricing strategies at their disposal. These include exchanging price for value, providing additional benefits like volume guarantees, bundling products and services, adjusting service levels, or passing on surcharges for customer behaviors that result in revenue or profit loss.

    In a recession, smart companies also modify and streamline their product or service portfolios and offerings to optimize “mix” and best match supply and demand.

    Examples of this include changing or eliminating product or service families based on cost structure, complexity, or strategic fit, and migrating customers to other (more profitable) items.

    When done right, these moves can deliver streamlined operations, increase revenue, and lower costs as well as increase customer loyalty and growth.

    Strategy 4: Communicate your value to customers

    Demonstrating your value to customers is important all the time, but especially so during a recession.

    In times when customers are reevaluating their budgets and considering changes in their buying patterns, it is crucial to remind them of your value. This can be achieved by presenting hard facts and compelling data that support the benefits of your products or services, as well as their returns on investment. By doing so, you reinforce your value to customers.

    At the very least, having conversations with your clients about this will flush out their concerns and intended decisions. This allows you to work with them and come up with strategies to maintain and even grow demand by identifying solutions to the issues and opportunities they raise.

    Strategy 5: Scale Automation

    Despite the current economic headwinds, many businesses and industries are still struggling with labor shortages and skill challenges.

    Equally, companies that emerge healthier from recessions typically reduce activities that are performed manually and eliminate unnecessary or nice-to-have activities. In turn, this optimizes organizational and operational efficiency and effectiveness through enhanced and increased automation.

    Scaling automation reduces costs, improves resiliency, frees up scarce human resources, and creates fuel to invest in key priorities.

    We have been encouraging our clients to consider scaling automation within their businesses to address these issues that are drags on their revenue and profitability potential.

    To achieve success in an automation program, companies should focus on the following:

    1. Strong executive sponsorship
    2. Ambitious automation goals
    3. Clear pipeline of opportunities
    4. A well-defined change management plan
    5. Solid governance structure
    6. Effective delivery capacity
    7. A plan to redesign work to realize automation value
    8. A system for tracking benefits

    Done well, scaling automation can unlock significant growth!

    Summary

    To achieve growth during a recession, consider the following growth strategies:

    • Increase Marketing
    • Focus on your best customers
    • Raise the game in pricing and portfolio management
    • Communicate your value to customers
    • Scale Automation

    Growth during a recession is possible.

    Core Catalysts is full of experts in growth strategy, helping our clients grow both their top and bottom lines.

    If you need help with achieving growth in your business or would like to learn more, please reach out to us to schedule a discussion!

    Mark Jacobs, Client Service and Delivery